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Privacy Policy

Watkins Media LLC

This Privacy Policy describes how Watkins Media LLC collects, uses, and shares information when you use our websites, services, and products (collectively, the "Services"), including Better Subs, Stream All Day, and any related platforms.

1. Information We Collect

A) Information You Provide

• Account Information: When you sign up or log in via Twitch, we receive your Twitch username, display name, profile image, and Twitch user ID.
• Contact Information: Name, email address, and any other information you submit through our contact forms.
• Payment Information: Payment details are collected and processed by Stripe. We do not store your full credit card number. We may receive transaction IDs, subscription status, and billing details from Stripe.
• Communications: Messages you send us through contact forms, email, or chat.

B) Information Collected Automatically

• Usage Data: Pages visited, features used, actions taken, timestamps, and referring URLs.
• Device Information: Browser type, operating system, screen resolution, and IP address.
• Cookies & Local Storage: We use cookies and browser local storage for session management, theme preferences, and basic analytics.

C) Information from Third Parties

• Twitch: When you authenticate with Twitch, we receive profile information as permitted by Twitch's API and your privacy settings.
• Stripe: We receive payment status, subscription details, and transaction information from Stripe.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services;
• Process transactions and manage subscriptions;
• Send service-related communications (account confirmations, billing notices, support responses);
• Authenticate your identity and manage your account;
• Display subscription badges, leaderboards, and other community features;
• Improve, personalize, and develop our Services;
• Detect, prevent, and address fraud, abuse, or technical issues; and
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information in these circumstances:

• Service Providers: We share data with third-party providers that help us operate (e.g., Stripe for payments, hosting providers for infrastructure). These providers only access data necessary to perform their services.
• Streamers: If you subscribe to or tip a streamer through Better Subs, the streamer may see your Twitch username, subscription tier, and tenure. Streamers do not receive your payment details.
• Public Features: Leaderboards, chat badges, and subscription alerts display your Twitch username and subscription information publicly within the streamer's community.
• Legal Requirements: We may disclose information if required by law, legal process, or government request, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. If you cancel your account, we will delete or anonymize your personal data within a reasonable period, except where retention is required for legal compliance, dispute resolution, or fraud prevention.

Payment records may be retained as required by tax and financial regulations.

5. Data Security

We implement reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS), secure authentication via Twitch OAuth, and secure payment processing through Stripe (PCI-DSS compliant).

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at jwatkinsbusiness2@gmail.com.

7. Cookies and Tracking

We use minimal cookies and local storage for:

• Essential functionality: Session management, authentication tokens, and login state.
• Preferences: Theme selection (dark/light mode) and user settings.

We do not use third-party advertising trackers. You can clear cookies and local storage through your browser settings, though this may affect site functionality.

8. Third-Party Services

Our Services integrate with third-party platforms. These services have their own privacy policies:

• Twitch: Twitch Privacy Notice
• Stripe: Stripe Privacy Policy

We encourage you to review the privacy policies of any third-party services you interact with through our platform.

9. Children's Privacy

Our Services are not directed to individuals under 18 years of age (or the age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will take steps to delete it promptly.

10. International Users

Our Services are operated from the United States. If you access our Services from outside the U.S., your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect changes. Continued use of our Services after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

• Email: jwatkinsbusiness2@gmail.com
• Website: www.watkinsmediallc.com

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By using our Services, you acknowledge that you have read and understood this Privacy Policy.